Service delivery

How we deliver your project and what we need from you.

Draft for legal review. This page must be reviewed and approved before the website is used for live customers. Items marked [OWNER TO CONFIRM] need a business decision and must be completed first.

Scope of service

Each service is delivered to the scope in your written quotation or the package description you accepted. Work outside that scope is quoted separately.

Timeline

Delivery timelines are confirmed in your quotation. Timelines depend on how quickly we receive content, access and approvals from you, and on third parties such as domain registrars, payment providers and marketplaces. Timelines are not guaranteed where a third party controls the outcome.

Third-party approvals

Payment gateway approval, merchant onboarding, marketplace seller verification and advertising account approval are decided by the third party. We help you prepare and submit, but we do not control or guarantee the decision.

Revisions

Your quotation states how many revision rounds are included: [OWNER TO CONFIRM]. Additional rounds are quoted at the rate in the quotation.

Acceptance and handover

Work is handed over when we deliver the agreed items, and you have access to them. If you do not respond within [OWNER TO CONFIRM] working days after delivery, the work is treated as accepted.

Monthly packages

Monthly packages run for the period stated in your agreement. Limits such as update requests, support hours, posts or account actions are stated in the package. Unused allowance does not carry forward unless stated.

Client responsibilities

You must provide accurate information, timely content and approvals, and access to accounts we need. Delays caused by you may extend timelines.